IT Technician Job – Sandy Springs, GA

MAJOR DUTIES AND RESPONSIBILITIES:

·         Manage to completion wide range of technology projects with business stakeholders. Accountable for execution, analysis, and overall success of project objectives and goals

·         Build strong and empathetic relationships with all stakeholders to lead change management

·         Establish business controls (automated and manual) to ensure improvements are sustained and demonstrated project business returns (ROI)

·         Review diagnostics and assess the functionality and efficiency of systems

·         Set up and manage the technology systems that the business uses to maintain computer and software networks

·         Identify client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand service requirements

·         Offer technical support to company staff and troubleshoot computer problems

·         Implement security measures

·         Identify potential technology concerns, issues and/or risks, whether real or perceived, and addresses those proactively to prevent escalation

·         Protect confidentiality and disclose information based on its sensitivity and on the need-to-know basis

·         Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

·         Perform other duties, as assigned

EDUCATION AND EXPERIENCE

·         Bachelor’s degree required in quantitative field such as Information Technology, MIS, Engineering, Mathematics, Computer Science, or Business Analytics

·         Master’s degree preferred

·         3-4 years of related work experience analyzing data, healthcare experience preferred

·         3-4 years of experience in technology implementation, clinical workflow development, and related data analysis

SPECIFIC SKILLS

• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills
• Excellent organization, time management and prioritization skills
• Solid knowledge of IT principles and planning.
• Solid networking, hardware, and software knowledge
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.