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Why You'll Love This Job

The Front Desk Coordinator is responsible for handling all front desk duties for the medical office. This individual schedules, checks patients in/out, answers the telephone and routes calls.  The Front Office Coordinator works to create a favorable impression with customers and ensures that a high level of quality customer service is delivered.

Duties and Responsibilities:

  • Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner.
  • Maintains the EMR system with the current patient information.
  • Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart. 
  • Ensures that HIPAA guidelines are followed.
  • Schedules follow-up appointments as needed.
  • Properly secures and maintains cash box.
  • Maintains patient records, organizes patient charts, properly files and submits  information to the Business Office.
  • Understands insurance benefits to effectively communicate to the patient.  Follows the Company policies pertaining to collections and financial protocols. 
  • Understands how to work effectively within the office, partnering with the Practice Administrator, Doctor(s) and other staff to maintain consistency and integrity within the Company. 
  • Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures.
  • Other duties as assigned
  • High school diploma or general education degree (GED) required. 
  • Knowledge of standard clinic practices, policies and procedures. 
  • Medical reception and Medical insurance verification experience required.
  • Read, write and comprehend simple instructions, short correspondence, and memos.
  • Effectively present information to customers, clients and peers.
  • Strong interpersonal skills.  
  • Possess strong organizational skills and the ability to multi-task.  Must be a team player.   
  • Working knowledge of MS Office and Electronic Medical Records, Epic experience preferred.
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