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Why You'll Love This Job

About SENTA Partners:

SENTA Partners is a leading management service organization specializing in the acquisition and management of private practices in the ENT and Allergy healthcare space. We are dedicated to providing top-tier operational support to our partner practices, enabling them to deliver exceptional patient care.


Job Summary:

The Regional Director of Operations will oversee the operations of SENTA Partners’ ENT and Allergy private practices within a designated region. This role is responsible for ensuring the efficient, effective, and compliant operation of our practices, driving performance improvements, and supporting our mission of providing high-quality care. The Regional Director of Operations will collaborate closely with practice managers, physicians, and the corporate leadership team.


Key Responsibilities:


Operational Management:

  - Oversee daily operations of ENT and Allergy private practices within the assigned region.

  - Ensure compliance with company policies, healthcare regulations, and industry standards.

  - Develop and implement operational strategies to enhance efficiency, patient satisfaction, and financial performance.

  - Monitor practice performance metrics and implement improvement plans as necessary.

  - Coordinate with practice managers to ensure consistent delivery of high-quality care.


Financial Management:

  - Manage budgets and financial performance of practices within the region.

  - Identify cost-saving opportunities and optimize resource allocation.

  - Analyze financial reports and develop action plans to address variances.


Staff Leadership and Development:

  - Lead, mentor, and develop practice managers and staff.

  - Foster a positive and collaborative work environment.

  - Ensure adequate staffing levels and address any workforce issues promptly.

  - Promote continuous learning and professional development among staff.


Patient Experience:

  - Ensure practices deliver exceptional patient care and service.

  - Implement patient satisfaction initiatives and monitor feedback.

  - Address and resolve patient complaints and concerns in a timely manner.


Strategic Planning and Growth:

  - Support the integration of newly acquired practices.

  - Contribute to the development and execution of regional growth strategies.

  - Identify opportunities for service expansion and operational improvements.




- Bachelor’s degree in healthcare administration, Business Administration, or a related field (master’s degree preferred).

- Minimum of 5 years of experience in healthcare operations management, preferably in ENT or related specialties.

- Proven track record of managing multiple healthcare facilities or practices.

- Strong understanding of healthcare regulations and compliance requirements.

- Excellent leadership, communication, and interpersonal skills.

- Ability to analyze financial reports and develop actionable strategies.

- Proficiency in healthcare management software and MS Office Suite.

- Ability to travel within the designated region as required.


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