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Why You'll Love This Job

The Coupa System Administrator will be the lead technologist responsible for managing, executing, and maintaining work functions specific to Coupa configurations and business processes on behalf of SENTA Partners.

Effectively, this position will work with internal stakeholders, performing hands-on configurations, troubleshoot system related issues, create reports and manage ongoing system updates and is a member of the Corporate Information Technology (IT) team reporting directly to the Director of Information Technology.



Key duties and responsibilities:

  • Collaborate with business process owners, technology owners, software vendors, shared services partners, and the vendor community to leverage Coupa functionality to define key business processes and system functionality to support business needs
  • Onboard Suppliers, and manage punch outs & catalogues, contracts, PO cXML and invoice transmission process, compliant invoicing, and invoice posting
  • Manage common Coupa system tasks, including configuring content groups, company codes, chart of accounts, approval chains, PO & requisition processes, tax coding, invoicing, and configuring process workflows, receipts and variance tolerances, and define and deploy Coupa best practices
  • Guide system-based activities including user adoption, training, organizational communications, departmental planning, budgeting, etc. 
  • Act as the single point of business support for users in Coupa
  • Understand the complete data flow from Sage Intacct to Coupa to Sage Intacct at a detailed level
  • Responsible for deep business process knowledge to identify and propose process efficiencies within Coupa across the entire Source to Pay process – Sourcing, Bid Analysis/Award, Supplier Onboarding, Procure to Pay (P2P)
  • Anticipate, research, report, and act on processes to improve and maintain system consistency and enhance end-users' experience
  • Assist in the development of detailed system specifications for major business systems or technical support and/or development, integration and implementation projects
  • Perform day-to-day system maintenance, including reporting/notification of receiving holds and delinquent invoices
  • Review and deploy Coupa releases, provide variance assessments/impacts, as well as perform rollout analysis and UAT testing
  • Validation and test of roll-out and change management activities
  • Create training manuals and courses as needed within the Learning Management System
  • Coordinate testing across the platform according to define test strategy, release strategy, and best practices across test environments
  • Perform other responsibilities as requested by leadership


Required Skills/Education/Experience:

  • Bachelor’s Degree in Supply Chain, Business Administration, IT, or related field
  • Minimum of 2 years’ experience in a Coupa Administrator role or similar P2P system
  • Experience with a Procure-to-Pay (P2P) platforms such as Coupa, Ariba or Intacct SRM as a heavy end user, technical owner, implementer, invoice processor, buyer or system administrator
  • Understand fundamental principles of P2P including spend and commodity taxonomies, requisitioning, PO generation, receiving, matching, invoice processing and disbursement
  • Experience with Indirect, Direct and MRO spend
  • Experience with AP automation including e-Invoicing, scanning and workflow, online tracking, reporting capabilities, electronic invoice user interfaces, supplier networks, payment services and spend analytics. Knowledge of e-Invoicing submittal including EDI, CSV, XML, PDF files and online invoice templates
  • Administer and deliver Coupa projects by building approvals, workflows, and complex configurations
  • Excel in a fast-paced environment, set priorities, and follow through with assigned responsibilities
  • Work independently, think strategically, and problem solve
  • Demonstrate strong initiative and customer service orientation
  • Experience with Sage Intacct modules such as AP/GL
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