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Why You'll Love This Job

 Major duties and responsibilities:

  • Assist in the day-to-day operation of the audiology department.

    · Responsible for rendering professional audiology care and services within the medical practice in support of the physicians.

    · Comprehensive audiological testing of all age patients during clinic and special testing.

    · including: adult testing, sound field on infants/young children, impedance and acoustic reflex testing.

    · Balance assessment including ENG evaluations, performing Hallpikes, and all forms of canalith repositioning and follow-up care.

    · Coverage of satellite clinics with hearing and impedance testing.

    · Additional “special” testing including OAEs, ABR & ECoG.

    · Limited care of hearing aid patients, including: assessment; fitting and adjustment; post-fitting counseling and care; walk-in hearing aid cleaning and maintenance.

    · Fitting and adjustment of earplugs for noise protection, water protection, etc.

    · Assisting Audiology Receptionist and Front Office personnel in answering phones, returning patient messages regarding audio questions/testing, and scheduling appointment.

    · Evaluation, report writing and communication with referring Drs. (PCPs) for “Audio ONLY” hearing tests, ENGs, and other outside-referral services.

    · Ordering of all Audiology and hearing aid supplies

    · Record keeping for vacation / personal time off on all full-time audiology personnel.

    · Communicate problems with patients, Physicians or other personnel to the Director of Operations.

    · Maintains the confidentiality, security, and physical safety of all patients and patient information.

    · Back up Team Members in their absence.

    · Monitor audiology schedules and patient volume to ensure adequate coverage in all locations as well as appointment capacity.

    · Supervise audiology staff and audiologists in conjunction with the leads and physicians. Provide appropriate performance feedback.

    · Ensure excellent service to patients and families. Handle compliments and complaints regarding audiology staff.

    · Monitor physician schedules and coordinate schedule changes with Scheduling and Clinical Managers to ensure care coordination and coverage.

    · Conduct effective and timely performance reviews of staff.

    · Lead the hiring and ensure the training of new audiology staff.

    · Work with other managers and leads to develop, communicate and monitor practice procedures, policies and guidelines. Attendance of weekly management meetings or as needed.

    · Monitor and ensure HIPAA compliance. Coordinate related training, documentation, reporting, etc.

    · Manage supply and equipment availability according to budget and office needs.

    · Attend and/or lead meetings as needed.

    · Foster a customer-centered organizational culture through professional and efficient service to staff, managers, and patients.

    · Other duties and projects as assigned by upper management.

    · Record keeping and approval for CEU/conference attendance. Establish a yearly budget/allowance for each full-time staff member.

    · Part-time coverage of hearing aid department and all duties involved with dispensing.

    · Act as liaison between staff AuDs and management/physicians.

    · Oversee and maintain relationships with buying groups and manufacturers of hearing aids and clinical equipment.

    · Collaborate with accounting to achieve budget and financial objectives.

    · Develop strategies to grow audiology productivity and maintain best-practices for clinic operation.

Education Requirements 

· Minimum 3 years experience as an Audiologist

· CCC-A (Certification of Clinical Competence in Audiology with ASHA).

· State license in Audiology (renewed annually). Hearing Aid Dispensing License (for

those who see hearing aid patients). Annual CEUS.

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