Audiology Assistant Job – Gastonia, NC

Audiology Assistant 

Primary Objective

The Audiology Assistant provides clinical and administrative support to the Audiology team to ensure the delivery of high-quality patient care.

Essential Functions

• Collect, enter and verify patient demographic and insurance information in the electronic health records (EHR) system.
• Schedule/reschedule/cancel patient appointments in the EHR.
• Perform checks, troubleshooting and minor repairs to hearing aids, earmolds and other amplification devices under the direction of the Audiologists.
• Manage hearing aid orders, device repairs and manufacturer returns and follow up on the status of orders/repairs.
• Maintain office and clinical supply stock.
• Assist with form completion, including purchase agreements, returns and repairs.
• Clean hearing aids and other amplification devices and assist with equipment maintenance and biological checks.
• Enter maintain and analyze Sycle data with quarterly reporting.
• Follow up on patients not immediately interested in hearing aid evaluations, missed appointments, or purchasers not following up for checks.

Skills and Abilities

• Ability to utilize an Electronic Medical Record system.
• Ability to use Microsoft Word and Teams.
• Ability to communicate professionally (written and verbal).
• Ability to answer emails and voicemails in a timely manner.

Core Competencies

• Customer Service
• Continuous Learning
• Patient Focus
• Communication
• Energy
• Attention to Detail

Education

• High school diploma or equivalent GED required.

Experience

• Experience in Audiology, hearing science or Speech Language Pathology preferred.
• Experience in a medical office setting preferred.